You’re not supposed to know code! Focus on what you do best and let Genie handle the rest. The beauty of our generator is that you don’t have to have any experience or knowledge of coding. Let Genie do the work for you!

Absolutely! As long as your questions remain within what’s being offered, we’ll make sure you’re not left in the dust. We encourage you to utilize the following options whenever you need help:

✓ Go through our Genie 101 course
✓ Reach out via the chat widget (bottom right corner)
✓ Join one of our bimonthly Genie walkthroughs (they’re free!)
✓ Check out our Help Center
✓ Ask the community
✓ Book a 1:1 call with one of our team members
✓ Hire a specialist

Yes! Dub-ins is now fully compatible with Dubsado’s brand new form builder. With the builder’s new features, you have even more options to combine Dub-ins and native Dubsado elements to truly build an impactful template.

The new architecture of Dubsado’s builder enables you to utilize our Conditional Logic tool with even more enhancements. Now you can display or hide Dubsado blocks based on the selection of checkboxes, packages, multiple choice questions, dropdowns, and even workflow select dropdowns! The ease of design and functionality is virtually seamless.

Emerald Plan: If you’re only using Genie for your own business and Dubsado account, the Emerald Plan is for you.

If you’re a Dubsado Specialist and would like to use Genie on both your and your client’s account, the Ruby or Diamond Plan is for you.

Ruby Plan: The Ruby Plan permits you to use Genie on three active Brands (clients) from within your account.

Diamond Plan: The Diamond Plan gives you access up to 20 active brands (clients), ability to white-label your Genie templates, unlimited template transferring, and access to become Dub+ Certified where we’ll feature you and put you front and center of Dub-ins to help you garner more leads.

With Genie 4.0, we’ve introduced features that rely on a more robust cloud hosting, including storing templates, fonts, and branding assets securely. These services come with ongoing costs for hosting, development, and support. A subscription model enables us to maintain these high standards, roll out new features, and provide you with continuous value.

Again, you’ll still have access to the Genie Classic version you originally purchased, but to take advantage of the new features and improvements, upgrading to Genie 4.0 is necessary. And if you have any existing templates saved on your Genie, they will transfer over to Genie 4.0!

If you purchased a one-time product (individual plugin(s), template(s), and/or tool(s)—and you’re interested in upgrading to Genie 4.0—please reach out to our support (chat in the bottom right corner) to receive your 50% discount on any annual plan for the first year.

All of your Dubsado forms using a Genie template will remain intact, even after your subscription has expired or been canceled.

You will not be able to make further edits/updates to your templates on Genie, nor will you receive the latest updates. Rest assure—as long as Dubsado doesn’t make any crazy code update to their forms, your templates will continue to work.

If you’d like to create new or update your existing templates, you can reactivate your subscription and all of your saved templates will be inside your Genie account (as long as you resubscribe within a year of canceling).

Unfortunately, not anymore. For the last year, we have supported both the legacy and new form builder, but have recently discontinued support for the legacy builder. The two builders were essentially run on two different foundations and we had to make the difficult decision to move forward with the new form builder.

Dubsado will be removing the option to design forms on the legacy builder any day, so it’s best to future-proof your forms now, so you don’t have to worry about building them again once you (inevitably) have to transition to the new builder.

We have developed a healthy relationship with Dubsado over the years as one of their trusted partners. We strive to keep open communication with the Dubsado team as we find ways to develop our tool for the Dubsado Community while respecting Dubsado’s platform and the awesome work that they do!

Yup! Whether you choose to be on Dubsado’s Starter Plan or their Premier Plan, you can still use Dub-ins on your forms.

Due to the nature of digital products, we do not offer refunds. If you are struggling with anything at all, here are some of the ways we can help:

✓ Go through our Genie 101 course
✓ Reach out via the chat widget (bottom right corner)
✓ Join one of our bimonthly Genie walkthroughs (they’re free!)
✓ Check out our Help Center
✓ Ask the community
✓ Book a 1:1 call with one of our team members
✓ Hire a specialist

We pride in our customer support and will go the distance to make sure you’re taken care of.

Yes! We offer two different Dub+ licenses for commercial use; the Ruby and Diamond plan. You can choose between a monthly or yearly plan. For more information on our Dub+ plans, click here.

Good question! In short, yes, you will also have to purchase a commercial license. Either commercial plan (Diamond or Ruby) is good for one Dubsado specialist to use on their clients. Members are not permitted to use Genie on your clients, unless you also purchase a license.